I can not believe I am posting about this. I am actually a little embarrassed, hurt, and frustrated with this situation. I try my best to keep my blog positive and a fun place for you all to come and read, watch tutorials and look at pictures of outfit ideas but I have to warn all of you so you can avoid this happening to you. I really do consider you all my friends and I would hate for any of you to experience this.
What in the world could I have against these two huge corporations? Well let me tell you this has been many years in the making, and my frustration and tears have built up and up and are at a point they must come out and I can’t bare to let this happen to anyone else.
As a woman we all dream of the day the love of our lives gets down on one knee and asks us to marry them! Along with that, most girls have their dream ring pinned on Pinterest or thought up in their head! So for all the girls who are engaged or married, I know you know exactly what I mean when I say I am so heart broken we are having these issues and for all of you single ladies out there, I still feel like you can relate. You know how valuable your ring is going to be to you when your time comes.
My husband bought my gorgeous dream engagement ring and wedding band as a bridal set from Gordon’s Jewelers, (Same Corporation as Zales) in the begininng Nov of 2010. It was my dream ring. Round Solitaire with a halo, and pave shank. He had to wait a little longer on it because my finger is a size 4 and they couldn’t size down a ring with a pave shank that much. They custom made my ring to my size finger. The wedding band had a gorgeous curve that went around my round diamond perfectly and had diamonds down the band as well..just not pave.
Side Note: We have not had any issues with my wedding band which I am thankful, but it was made to go with my engagement ring, keeping it without my engagement ring isn’t really an option. It would limit my options so much as to finding a new engagement ring.
Another Side Note: I want to be 100% honest when telling you guys this story and I want to tell you the whole story. My husband got a fabulous deal on my ring. He got a military discount and an employee discount because we knew someone at the time that worked there. So we got a ring that we normally would not have been able to afford.
Well, we got engaged and were living in bliss until one day I looked down and a diamond was missing out of my engagement ring shank. My heart sank and I seriously felt like I was going to throw up but I knew it was okay because Ryan had bought the lifetime warranty and replacement plan! Whew! I took it into Zales in Raleigh, NC and they sent it off and 2 weeks later my ring was good as new. It kinda stunk to be newly engaged and not have my ring to wear but I got over it and moved on with life, as we all would.
Then it happened again. and again. and again. After several times and at this point we were married and I was newly pregnant with my son we decided something had to be done. I was in tears and emotional and pregnant and wanted my ring on all the time and didn’t want any diamonds falling out. We had Zales make us a new ring custom fitting to my size again. They said this had was done the first time around, and he waited extra time for my ring because of it, but we know things can happen so we wanted them to try it again and after several attempts of bringing this up, they finally remade my ring.
At this point Braydon was born, I got a new ring (same as my original just a new one), and it was going to be smooth sailing again, or so we thought. Then the diamonds continued to pop out again. We had this ring repaired at two Zales in North Carolina and at the Zales Outlet in Destin, Florida. After being in tears in the Zales and going weeks and weeks without my ring and with my husband being deployed we asked to trade in my ring. It is so hard to have your husband deployed and be ringless, this may sound silly but it is really hard for me. I take such pride in our marriage and I want to have something to show people that I am happily married. I just want a ring I can wear to the grocery store without having to worry I am going to pop out a diamond. So, here is the tricky part…..
First, we have recently found out that they replaced my ring and diamonds with a little lesser quality. Not much..but um it’s still less quality and I am not okay with it.
We wanted to trade in our ring for a ring of the same value. We realize we got a fabulous deal on our ring but we do not want to downsize because we happened to get a ring that was poorly made. How is that fair? I want to trade in for a Round Soiltaire with a halo but with NO diamonds on the shank. I do want to have a little bit bigger center stone because I won’t have the 72 pave diamonds on the sides. Well this wasn’t even remotely an option with Zales so we then contacted better business bureau and they offered us a refund. With this refund they are not offering us a refund on the LIFETIME warranty we bought. Um we paid for a lifetime of repairs that we aren’t going to get, why wouldn’t this be refundable? It is not like we just changed our mind and do not want this ring anymore. It is a poorly made ring and we want one that we aren’t taking to get repaired 10+ times in 3 years.
Sorry I realize this is wrong..I will speed it up!
So where are we now? Well first, I am heart broken that I am having to return my ring that my husband proposed to me with and the band that we were married with. Second I am also upset we are not only losing on what we thought was a great deal we got, but also losing money on a warranty we are not being able to use.
From this I want you all to be very careful before you purchase from one of these companies. Let me tell you, customer service is not their specialty and they are not concerned with making you happy. You are a number to them and they just want your money and purchases. We will no longer buy from either of these companies and if I could I would return every single piece of jewelry we have ever bought from them and put it all into a new ring from a LOCAL company.
Casual Cool
Cyber Week Sales Guide 2024
Game Day Cheese Ball Recipe + Fall Outfits
Cyber Week Sales Guide 2023
first off… we are all here to support you… and thats what a blog is for… to communicate with readers.. u need some support so here we are hehe 🙂
second… i can totally understand what u mean about the ring and him being away. my best friend died five years ago and i have a ring of hers. I thought i lost it one day and i was devastated. its one of the only things i have left of her and it symbolizes…well a lot…. but anyways….. its not the piee of jewelry… its the sentimental symbol behind it so i totally understand why u feel the way you do.
and third… i will send positive waves your way to get this resolved somehow. We are here for you girl. ANd no matter what, dont feel silly or bad like ur doing the wrong thing. CLearly this tugs at your heart. <3 ya!
Thank you so much Ellen! I can't thank you enough for motivating me to share my story! I feel much better to get it off my chest! And your story sounds so heart breaking. I am so so so glad you didn't lose it! It's amazing how an object can mean so much to you when it symbolizes so much!
xo
We take EVERYTHING to Kay's they have never done us wrong. My fiance and I recently went to look for wedding bands, when we couldn't find a band that I liked to go with my original engagement ring, we decided to look at their bridal sets since they were having some sales it balanced out. We ended up getting a bridal set for the same amount we were going to pay for a band. The set I found has the pave stones on the band as well and when I told them the ring size I needed they told me that because it's so small (51/4) that sometimes the smaller stones tend to fall out. I can't believe they didn't tell you that especially with such a tiny finger! I hope it works out! I hear what your saying about being separated from your ring!
Glad to know you had a great experience. I know I have no clue why they wouldn't tell us that!!!!! Now we are in this very frustrating situation! I am so glad you were forewarned and I will keep that in mind about their business thank you!
That is so horrible! My engagement ring and wedding band were stolen out of a hotel room, not having your rings is a much bigger deal than people think! I will say,if you have not purchased a new ring yet, go with a man made diamond. They are chemically exactly the same as a mined diamond, they are no conflict and they are very reasonably priced! When my husband and I got engaged, I insisted on one. You will get so much more for your money and the comoany I got mine from is amazing! And if anything ever happens to your ring(s) not only are they incredibly helpful!
Oh my goodness Emily, That is so heartbreaking! I can't believe it was stolen! People amaze me sometimes!!!! I have never heard of such a think as a man made diamond!! Can you please share with me even if its through email what company you purchased from? Thank you!!!!
Aww my heart goes out to you. I'm so sorry that you are going through this. What an awful experience 🙁
xo Mel
turquoise blonde
Hey girl! thank you so much! I really appreciate your support!
I'm so sorry you've had to go through that! I had a friend who used Zales and had such awful experiences as well, similar situations too, the ring they found out later was not as nice of quality and they had been originally told, and when they went in, they said there was nothing they could do about it. It was crazy. I hope you're able to find some kind of solution that makes you happy!!!
I had a wedding set from Zales and for some reason it came with two diamonds on the inside of the band. One of the diamonds fell out within weeks of receiving the ring and I was upset. We took the ring back in to have them fix it, thinking they would fix it properly, I was devastated to find they put 4 prongs on the inside of this ring which required pulling the gold back to fit the prongs, it looked horrid ! I asked why they would do such an awful job on my ring repair and they said "well how else did you want us to fix it!?" since it was on the inside, I let it go but I will never shop at Zales again.
Oh that is awful!!! I am so sorry to hear that! I actually just dropped off both of my rings today for return I am so upset that I will now be ringless until my husband gets home from deployment but I feel relieved I am soon done with Zales completely (After I get my refund, it takes up to 21 days) You may want to consider that?
So sorry you had to go through this! Ridiculous! I don't know if there are any Rogers & Hollands jewelers around your area (or if they even have that same name still), but they've been pretty good to us…my ring is still looking good almost 12 years later and they clean/inspect it every 6 months to make sure. Hang in there…karma is a bitch! 🙂 *Hugs*
I don't think we have one near us but I will look into it! Thank you so much!!! xoxo
Oh, and thank you for the post…I will never shop at Zales and will tell all my friends!
Thank you for helping me spread the word! 🙂 xo
I've had this same trouble with Kay's 🙁
Thanks for the warning, Jessica! Although, I do hope that this is the usual case for everyone, and yours is just one of a few unfortunate cases. I’m sorry you had to return the ring, which your husband used when he proposed to you. I hope you’ll get another ring from a more reliable jewelry companies.
Ricky Rowe @ Finding Jewelry Experts
I am sorry to hear what happened to your engagement ring, Jessica. Engagement rings are supposed to last forever, as that was the promise that your husband gave you when he proposed. With the diamonds popping out of the ring multiple times, it's bound to anger even the calmest person on earth, let alone make the replacement diamond cheaper than what you originally had. I wish you did not have to experience this one.
Verna Ford @ JacobsTheJewellers
I read your post, its so important for us. Thanks for share knowledgeable information about purchasing jewelery.
white gold engagement rings
pave diamond band
Nice stuff dear. I like it single diamond rings & Round diamond rings
Nice stuff dear. I like it Buy diamond pendants & Budget engagement rings & Engagement rings Gauteng